Customer Service Manager

Role Overview

• Responsible for hiring, coaching, and leading a diverse and inclusive team in a fast-paced, rapidly changing environment.
• Lead the East Accounts Team within Customer Service, based in Lawrenceville, GA.
• Serve as coach, mentor, and leader to help individuals grow in their career while setting expectations on performance-based feedback and transparency.
• Uphold quality service standards while modeling adherence to standard operating procedures and helping to drive the strategies developed to enhance customer experience.
• Promote a culture that is consistent with the ASC organization while creating a team of highly engaged customer advocates to deliver a best-in-class customer experience.

Requirements

• Prior experience managing a support team in a fast paced, high intensity, customer focused environment.
• Demonstrated in-depth knowledge of ASC’s customer base, products, and procedures or 3-5 prior experience managing a team of direct reports in customer service/sales support.
• Ability to remain calm and professional under pressure while modeling such to their team members.
• Strong organization skills and ability to multi-task/prioritize based on urgency.
• Strong written and verbal communication skills with ability to communicate across multiple levels within an organization.
• Demonstrated ability to analyze complex situations and effectively problem-solve.
• Proven capacity to discern when confidentiality must be observed.
• Demonstrated ability to work through an organization with key business partners to hit key metrics and drive process improvements.

Benefits

• The base salary range for this position is $90,000.00
• $110,000.00 USD annually*****.
• The salary range for this position reflects a reasonable estimate of the range of compensation for this role.
• ASC Engineered Solutions’ philosophy on compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.