The Customer Service Manager is responsible for hiring, coaching, and leading a diverse and inclusive team in a fast-paced, rapidly changing environment.
This role will lead the East Accounts Team within Customer Service, based in Romeoville, IL.
This individual serves as coach, mentor, and leader to help individuals grow in their career while setting expectations on performance-based feedback and transparency.
The Customer Service Manager is a key contact for our internal stakeholders and external customers.
As a department leader, he/she upholds quality service standards while modeling adherence to standard operating procedures and helping to drive the strategies developed to enhance customer experience.
Through effective leadership, this role will promote a culture that is consistent with the ASC organization while creating a team of highly engaged customer advocates to deliver a best-in-class customer experience.

Prior experience managing a support team in a fast paced, high intensity, customer focused environment.
Demonstrated in-depth knowledge of ASC’s customer base, products, and procedures or 3-5 prior experience managing a team of direct reports in customer service/sales support.
Ability to remain calm and professional under pressure while modeling such to their team members.
Excellent leadership and interpersonal skills.
Strong organization skills and ability to multi-task/prioritize based on urgency.
Strong written and verbal communication skills with ability to communicate across multiple levels within an organization.
Demonstrated ability to analyze complex situations and effectively problem-solve.
Proven capacity to discern when confidentiality must be observed.
Demonstrated ability to work through an organization with key business partners to hit key metrics and drive process improvements.

The base salary range for this position is $90,000.00
$110,000.00 USD annually*****.*********The salary range for this position reflects a reasonable estimate of the range of compensation for this role. ASC Engineered Solutions’ philosophy on compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Customer Service Manager

Key skills