Junior Customer Care Analyst – Distributors
Bogotá, Bogota D.C., Colombia
Full Time
1 day ago
No Sponsorship
Key skills
CRM
About this role
Role Overview
- Track and follow up on open and delayed orders to ensure timely closure
- Monitor and register distributor incidents in the CRM system
- Support forecast analysis and data validation processes
- Perform preventive follow-up on shipments to minimize issues
- Assist in managing tasks and commitments arising from distributor meetings
- Provide operational coverage during team absences
- Support continuous improvement initiatives
Requirements
- 3+ years of experience in customer service or related field
- Proficiency in CRM software
- Strong analytical skills
- Must be fluent in Spanish and English
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development