Owning a commercial service charge portfolio, acting as the main client contact and ensuring delivery in line with RICS and industry standards
Reviewing higher‑risk service charge accounts, providing technical oversight and guidance where it matters most
Leading fees, billing and revenue management, including forecasting, WIP review and month‑end processes
Support in managing and developing the service charge team, setting priorities, overseeing resourcing
Improving systems, processes and growth within the team

Strong background in service charge accounting, ideally across both commercial and residential portfolios
Excellent client relationship and stakeholder management skills
Experience in managing and developing staff members within a fast‑paced environment
Confident in financial oversight, forecasting and billing processes
Proficient with workflow and finance systems
Highly organised, proactive, and comfortable working under pressure to meet multiple deadlines

A flexible approach to work
balancing working from home, in office or with clients
A generous holiday entitlement
An enhanced parental leave policy
An enhanced pension scheme
No dress code – just “wear something!”
A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
Volunteering opportunities to work closer with local communities and charities
Cooper Parry social/sports clubs

Service Charge Manager

Key skills