Professional Services Manager

Role Overview

• Establish and maintain strong relationships with key stakeholders within CDW and clients.
• Assist in leading the end-to-end cycle of professional services engagements, including consultation, service design, implementation, integration, management, and support.
• Mentor a team of sales professionals, pre-sales services consultants and project managers.
• Collaborate with clients and pre-sales to design tailored service solutions.
• Provide support in establishing key performance indicators (KPIs) to measure engagement success and client satisfaction.

Requirements

• Bachelor’s degree or equivalent experience
• 7 years of consultative professional services sales, and delivery, with a proven track record of managing large-scale projects and client engagements
• 11 years of consultative professional services sales and delivery experience.
• Consulting, Consultative Sales or Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains.
• Demonstrated experience leading advanced and complex technology projects in support of business initiatives.
• Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions.
• Ability to engage in difficult conversations with pre-sales, project teams and clients on issues, risks and escalations, up to and including executive conversations.
• Develop longer-range project plans and schedules to complete complex projects or new solution/product development.
• Previous experience in a leadership role, managing cross-functional teams and driving performance is preferred.
• PMP and Sales Accreditations preferred.
• Consulting experience with Fortune 500 clients preferred.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization and with clients.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strategic thinking and problem-solving abilities, with a focus on driving client success and business growth.
• Ability to exert influence through peer leadership.
• Willingness to travel up to 25% or as needed.

Tech Stack

• PMP

Benefits

• Annual bonus target of 25% subject to terms and conditions of plan