Own day-to-day execution and operational stability across Corporate Card, Expense Operations, and Executive Aviation support
Day-to-day maintenance and support of the Zillow Group corporate card and expense program, monitoring employee inquiries, providing assistance and identifying opportunities for enhancements
Maintain audit-ready documentation, reporting accuracy, and timely issue resolution
Monitor control adherence, identify gaps, and drive corrective actions to reduce compliance risk
Track KPIs and operational metrics to ensure stable performance
Provide day-to-day tactical oversight of the BPO team to ensure consistent execution
Collaborate with Travel, Expense, and Card Program Managers to ensure operational continuity and risk mitigation.

2+ years of experience in Travel, Expense, Corporate Card, or Financial Operations
Experience in finance operations, shared services, T&E, corporate card, AP/expense operations, or a control-focused operations environment
Strong control orientation and comfort enforcing policy consistently and fairly
Proven ability to drive accountability across partners
Strength in operational governance: SLAs, workflows, documentation, and escalation management
Clear written and verbal communication grounded in facts, context, and “the why”
Strong attention to detail and comfort with recurring cycles and operational rigor.

Travel and Expense Operations Coordinator

Key skills