Serves as the primary point of contact for the customer interface to the company's resources that drives and supports high levels of customer satisfaction and loyalty, as measured in surveys and share of wallet.
Develops strong, strategic relationships with customer(s) to identify and leverage the customers’ business goals, growth strategies and profit drivers to deliver the appropriate business value proposition sales solution strategy.
Provides leadership and guidance in critical customer planning and engagement.
Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan.
Closely manages profitability by minimizing profit leaks and maximizing gross profit.

Minimum experience required is typically 5+ years with bachelor's or equivalent.
Solid understanding of business, financials, products/services, the market, and the needs of assigned accounts.
Understands emerging market trends and interdependencies impacting customers; leverages understanding to expand relationships with own customers.
May be recognized as an expert in one area.
Requires developed sales expertise across a defined portfolio of products/services/accounts; applies expertise in a complex sales environment.

Account Manager

Key skills