Manage end-to-end delivery of multiple Professional Services projects, ensuring on-time, on-budget, and high-quality outcomes.
Assign the right team to the right projects, balancing workload and skills.
Create and implement delivery methodologies, processes, and reporting frameworks for Professional Services projects.
Act as a thought partner and delivery point of contact for customers, ensuring clear communication and alignment, and exceeding customers’ expectations.
Anticipate, identify, and resolve delivery risks or bottlenecks involving both the customers and BotCity's stakeholders to ensure the project is delivered according to plan.
Monitor project KPIs, delivery timelines, budgets, and team productivity, reporting regularly to the Head of Professional Services.
Partner with Sales, Product, and Customer Success teams to ensure smooth project scoping, handoff, and execution.

Bachelor's degree or equivalent experience in Business, Engineering or Computer Science.
Robust experience (5+ years) in technology consulting, professional services, or enterprise solution delivery.
Proven track record of leading technical consulting projects end-to-end on time, with quality, and within budget, preferably in enterprise clients.
Experience delivering projects in the automation, RPA, or intelligent automation space.
Build, inspire, and manage teams in challenging and ambiguous contexts.
Experience with Project Management and Agile methodologies.
Experience working with MS Office/Excel, Google Suite, Notion.
Ability to travel as needed to events, conferences, and team meetings.
English and Portuguese
Fluent.
MBA or advanced degree in Business, Technology, or related field (preferred).
Coding experience with or basic knowledge of Python (preferred).
Experience leading international teams or projects across multiple geographies (preferred).
Prior experience in an early-stage, high-growth, and fast-paced startup environment (preferred).
Certification or high-level knowledge of BotCity automation tools (preferred).
Spanish
Advanced (preferred).

Delivery Manager

Key skills