About this role

Lead, coach, and develop a regional team of Customer Success Managers
Own customer health, renewal readiness, and expansion outcomes
Hire, onboard, and train high-performing customer success professionals
Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
Develop regional processes, metrics, and reporting

Bachelors degree required
Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
Ability to travel as needed (20%)
Preferred: Healthcare industry and enterprise SaaS experience.
Excellent project management skills.
Demonstrated experience with customer success software tools and CRM systems.
Experience with Stryker Digital solutions
Demonstrated history of managing difficult customer situations with positive outcomes.

Regional Manager, Customer Success

Key skills