Play an instrumental role in helping to strengthen our Medicare Telesales organization
Coordinate and implement all initiatives through end-to-end program oversight across Internal and Vendor Telesales operations
Coordinate cross functionally to ensure processes are implemented to achieve key performance expectations
Present and consult with mid and senior management on business trends to develop new and enhanced processes
Track all business activities pertaining to the Internal and Vendor Telesales program for further optimization
Analyze progress of initiatives to implementation
Coordinate routine review of business processes and suggest new strategies based on risk and opportunities
Ensure all processes for Internal and Vendor Telesales are appropriately documented and up to date for reference across Telesales
Maintain appropriate documentation of all initiatives
Responsible for managing multiple projects including the development, implementation, and closure for assigned projects
Cascade all related meetings across functions, prepare project status reports, presentations and meeting minutes, where applicable
Set and maintain expectations with key stakeholders with respect to ownership, progress, etc.
Demonstrate clear understanding of legal and privacy requirements for Medicare Telesales business

7+ years of related work experience
2+ years of Medicare experience
4+ years of call center operations experience
Adept at execution and delivery (planning, delivering, and supporting)
Adept at problem solving, attention to detail and decision making skills
Adept at collaboration and teamwork
Strong written and verbal skills
Ability to present information to small and, at times, large audiences
Ability to simultaneously manage multiple partners, tasks and deadlines
Ability to multi-task, complete tasks without direct supervision, and function in a dynamic, fast-paced environment
Experience establishing and maintaining relationships with individuals at all levels of the organization
Healthcare experience

Senior Medicare Telesales Implementation Manager

Key skills