IT Manager, Release Management

Role Overview

• Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives.
• Establish and align structured Release Management processes with ITIL best practices while remaining adaptable to both traditional and high-velocity delivery models.
• Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes.
• Maintain enterprise release calendars, deployment schedules, and maintenance windows.
• Ensure alignment with Change Management governance and ITIL operational disciplines.
• Utilize ServiceNow ITSM to manage Change and Release records and ensure process compliance.
• Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation.
• Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams.
• Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership.
• Develop and maintain release templates, implementation frameworks, and operational playbooks.
• Leverage tools such as Jira, Confluence, and SharePoint to document and track release activities.
• Support coordination between ITSM platforms and DevOps delivery tools such as GitLab and GitHub.
• Identify opportunities to automate repeatable Release Management processes and reporting activities to reduce manual overhead at enterprise scale.
• Promote continuous improvement within Release Management operations and processes.
• Drive innovation within Release Management by identifying and exploring opportunities to leverage AI, automation, and intelligent agents.

Requirements

• 6+ years of experience in Release Management, Change Management, or IT Operations coordination
• Strong understanding of ITIL Change and Release Management practices
• Experience operating in Agile, Waterfall, or hybrid delivery environments
• Experience coordinating enterprise-level releases across multiple teams or platforms
• Experience using ServiceNow ITSM for Change and Release Management
• Experience using Jira and Confluence for tracking delivery and documentation
• Excellent stakeholder management skills with the ability to mediate competing priorities
• Demonstrate growth mindset and desire to continuously learn, with the ability to quickly adopt new tools, technologies, and evolving best practices
• Experience identifying and developing automation opportunities that reduce manual coordination and enable self-service or self-managing release capabilities
• Ability to coordinate complex initiatives across technical teams, business stakeholders, and leadership
• Strong organizational and critical thinking skills.

Tech Stack

• ITSM
• ServiceNow
• Go

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs