Property Claims Manager

Role Overview

• Provide support, guidance, leadership and motivation to promote maximum performance.
• Provide an environment to foster best in class customer service
• Responsible for implementing best practices based on company goals.
• Determine and delegate claims settlement authority to claims representatives.
• Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes.
• Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
• Partner with analytical team to produce necessary results and trending reports for leadership.
• Evaluate, handle and adjust assigned property or other claims from members and other claimants.
• Manage all aspects of the day-to-day operations of claims production.
• Collaborate with other Claims and business leaders to define and drive enterprise initiatives.
• Provide staff with standards of performance and inform them of job expectations.
• Oversee monitoring and tracking of individual and unit's performance against established productivity and quality metrics.
• Identifying improvement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations to modify Best Practices.
• Assuring proper execution and regulatory/legislative compliance of claim procedures and practices and making process recommendations to ensure full compliance to requirements
• Providing input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices

Requirements

• CIP/FCIP designation an asset
• University Degree, College Diploma or relevant certification
• 10 or more years of experience in property claims
• 5 or more years of experience in Field claims Management experience is an asset
• Experience in training and coaching
• Advanced writing skills

Benefits

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!