Create and maintain new report templates and dashboards either upon user request or own initiative
Research and analyse operational data to identify areas of improvement
Assist in expanding the financial reporting platform across the organisation (Salesforce, Data Studio, GBQ, SAP Query Designer, CRM Analytics)
Train relevant team members on the different reporting platforms.
Project manage against set timelines and deliverables
Contribute to strategic direction for operational improvements
Support Sales and Sales Operations with continuous improvement
Proactively initiate projects that align and support the strategic objectives
Implement and manage change processes
Manage and translate requirements of change from business to IT
Provide excellent communication acting as a liaison for key stakeholders
Provide (online) training to the stakeholder community during the implementation of change
Support the monthly process of loading Institutional sales into Intelis (manage process when required )
Contribute to the development of Intelis to meet the needs of the stakeholders
Contribute to the logic for the calculation of allocated revenue in Salesforce
Analyse IT tools and suggest changes needed to be able to support initiatives.

Minimum 6 years’ experience in data analysis, with strong analytical skills and commercial acumen
Experience with CRM systems and data analysis tools ( e.g. GBQ, Looker, Google Analytics, Excel)
Solid financial understanding and ability to interpret business data
Project, process, and workflow analysis skills from planning through implementation
Proactive self-starter and problem solver with strong attention to detail
Excellent communication and interpersonal skills; fluent in English (written and verbal)
Team player with a flexible, reliable, results-oriented working style and international/cultural sensitivity
Previous experience in Academic Publishing industry
Relevant Masters degree in data analytics or similar
Consulting skills and experience
Project management qualifications ( e.g. Prince2, agile scrum, etc.)
Python knowledge would be an asset

Sales Operations Reporting & Analytics Specialist

Key skills