Key skills
AICRMCommunicationAccount ManagementSales
About this role
Role Overview
- Evaluate how our Account Management function works today
- Identify opportunities for improvement
- Design scalable solutions using automation and AI
- Take ownership of building systems, workflows, and processes that reduce manual effort, improve consistency, and enable effective operations
- Design and implement an AI-powered support layer to handle repeatable, lower-complexity queries
- Continuously identify inefficiencies and build solutions to remove them
Requirements
- Bachelor's degree or equivalent vocational training
- Curious and structured problem solver
- Strong communication skills and attention to detail
- Ability to analyse information and translate it into insight and recommendations
- Demonstrated interest in AI
- Evidence of self-directed learning
- courses, certifications or side projects
- Evidence of having independently built or improved a process
- Familiarity with CRM tools such as HubSpot (preferable)
- Previous experience in customer service, sales or account management (preferable)
- Previous experience of start-up businesses (preferable)
- Interest in current affairs and/or public policy (preferable)
Benefits
- Annual leave of 25 days (not including public holidays), rising by one day per year up to a cap of 30 days
- A vibrant office in Hoxton with perks like free barista coffee, social events and a gym
- A personal learning & development budget to invest in career-building training
- A personal wellbeing budget
- A cash voucher on your Tussell anniversary each year
- Monthly and quarterly team socials
- Your own Apple MacBook as standard
- Enrolment in the company pension scheme
- Cycle to Work Scheme