Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
Prepare and provide to the requester quotes for units with no previous service coverage (Post Sale quotes) following the specific procedure.
Providing additional discounts may be needed and offered.
Reviewing and verifying Purchase Orders received from the customer and the Billing Department, in order to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
Provide customers with requested reports and information by email or telephone in a timely and professional manner.
Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
Drive maximum customer satisfaction and identify/drive product expansion opportunities via high value relationship with the customer.
Performs other related duties as assigned to ensure efficient operation of the department.
Requirements
Bachelor’s degree or equivalent
Inside Sales or equivalent background
Excellent Word, Excel and PowerPoint skills
Proficient English Speakers
Excellent Interpersonal and communication Skills
Benefits
3 days from office, 2 days from home hybrid work arrangement to support your work-life balance
Competitive Salary regularly increased based on your performance
Enjoy 25 vacation days per year, plus extra days off for life's special events
We provide meal vouchers
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
Medical Insurance Plan paid by the company
Christmas and Easter bonuses
Recognition & referral bonus programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms (Udemy) to continue to expand your skills
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program
Free and confidential service to help with any difficulties regarding work, life and personal or family matters
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
Access Integrity line
Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
Frequent Employee Engagement activities fostering an inclusive and diverse work environment