Handle customer inquiries efficiently: Ensure all customer questions and issues are resolved quickly and satisfactorily
Exceed customers' expectations in every interaction
Respond quickly across channels: Reply promptly to customer inquiries via email, chat, and occasionally by phone
Maintain a high level of responsiveness to ensure timely support for customers
Assist customers in choosing the perfect e-bike: Help customers select the e-bike that best suits their needs, preferences, and budget
After-sales service: Provide customers with regular updates on the delivery status of their e-bike
Handle warranty cases efficiently and coordinate with relevant departments to resolve issues promptly
Support customers with any post-purchase questions or concerns and ensure a smooth after-sales experience
Address any issues or discrepancies after delivery, such as missing parts or damage, and coordinate appropriate solutions
Improve support and operational processes: Proactively identify areas to enhance customer care and operational workflows
Collaborate with the team to develop and implement innovative solutions to improve the customer experience
Share feedback and suggestions to optimize workflows, improve communication channels, and refine customer service procedures
Your voice matters 🙂 Contribute to the development of training materials and resources to enhance the skills and knowledge of the customer service team.

Be part of building a fast-growing international company that is making e-mobility accessible to everyone
Work with highly experienced colleagues who are true rockstars in their field
High flexibility and autonomy in your role
Opportunities for career growth within the company

German Speaking Customer Care, Bike Expert

Key skills