Provide leadership, coaching, and performance oversight to Service Delivery Managers, CLASS Specialists, contractors, and the Affiliate training community to ensure high-quality, consistent service delivery.
Lead the design and continuous improvement of systems, processes, and workflows to support efficient, scalable operations and strong client outcomes.
Utilize data workflows, training evaluations, and key performance metrics (e.g., utilization, quality, client satisfaction, profitability) to monitor performance, identify trends, and drive continuous improvement.
Partner cross-functionally with Product, Growth, Operations, and other teams to ensure alignment, effective communication, and successful execution of multi-service client contracts.
Support and scale the Affiliate model through strong cross-functional collaboration, ensuring clear processes, quality standards, and consistency across Affiliate-led delivery.
Manage service delivery operations, including staffing, resource allocation, onboarding, and professional development, to align team capacity with demand and maintain high performance.
Contribute to budget planning and monitor operational performance to support sustainable and efficient service delivery.
Maintain deep knowledge of Teachstone products and services and deliver services as needed to support business needs and team alignment.
Foster a culture of accountability, continuous improvement, and alignment with Teachstone’s mission and values.

Proven experience delivering, leading, and evaluating training, data quality, and/or professional development programs.
Strong organizational, written, and interpersonal communication skills with the ability to manage multiple priorities and communicate clearly across stakeholders.
Exceptional customer service and relationship management skills with a focus on client satisfaction and service quality.
Knowledgeable in core technology and operational tools, including Google Workspace (Docs, Sheets, Slides), Asana (project and workflow management), and Toggl (time tracking and utilization monitoring), along with Microsoft Office and virtual presentation platforms.
Experience working in a high-growth or evolving environment with the ability to implement and refine systems, processes, and workflows that support scalable service delivery.
Demonstrated ability to use data and performance metrics to monitor service delivery and inform decision-making.
Master’s degree in Early Childhood Education or a related field, or equivalent experience, with 5 years of leadership experience in service delivery or a related field.
Willingness to travel 1–2 times per month, or as needed, to support service delivery and team engagement.

Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
Comprehensive benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status.

Director of Professional Services

Key skills