Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly, including but not limited to: Data Entry, Mailroom, and Evidence Package support.
Perform other duties as assigned.

Bachelor’s degree required, or equivalent work experience.
At least two years of supervisor experience, with a startup or experience building a team is a plus.
Ability to develop and successfully engage with employees.
Strong analytical, problem solving, and decision-making skills.
Ability to maintain professionalism and to work well with others.
Exceptional relationship building skills, both internal and external.
Strong verbal and written communication skills.
Quality driven with a strong attention to detail.
Ability to prioritize, multi-task and meet all assigned deadlines.
Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).
Successful completion of the Nlets fingerprinting background assessment

Operations Supervisor

Key skills