Manage and facilitate all aspects of SaaS implementation project for new accounts, including scoping, execution, and change request management
Work closely with executive project sponsor and stakeholders in defining project goals and objectives
Collaborate with customer stakeholders to define implementation plan and deliver against the plan
Lead the implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects
Identify opportunities to deliver immediate value to the customer, while setting customers up for long-term success; one of our core principles
Establish and manage communication and risk management plans Monitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholders Partner closely with sales and implementation services to scope and estimate customer engagements
Collect customer feedback during the implementation and recommend product enhancements and new product opportunities to Siteimprove’s Product team
Establish best practices, templates, policies, tools, and partnerships to expand and mature Siteimprove’s implementation process, practices, and capabilities
Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation

Bachelor's degree in Business Administration, Communications, Marketing or related field, or any equivalent combination of experience and training that provides required knowledge, skills and abilities.
3-5 years of project management experience, planning, tracking; preferably with SaaS products
Ability to successfully manage and execute software implementation projects
Excellent leadership and interpersonal skills
Excellent written and oral communication skills
Strong organizational, presentation, and coordination skills
Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations
Proven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones

Strategic Engagement Manager

Key skills