Design and scale customer engagement programs, including community initiatives, webinars, events, and recognition programs
Grow and activate our customer community, increasing participation and peer-to-peer engagement
Build and manage scalable advocacy programs, including review generation (e.g., G2), testimonials, and customer stories
Identify and nurture engaged customers into advocates and contributors
Partner with Customer Success and Implementation teams to align advocacy efforts and ensure a seamless customer experience
Collaborate with Lifecycle Marketing to promote programs and increase participation
Track and optimize performance based on engagement, participation, and advocacy metrics

4–8 years of experience in customer marketing, community, advocacy, or engagement roles in B2B SaaS
Proven ability to build and scale customer programs or communities
Experience driving customer advocacy initiatives, including review programs or testimonials
Strong program management and cross-functional collaboration skills
Data-driven mindset with the ability to measure and improve performance
Excellent communication and relationship-building skills

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

Customer Advocacy and Engagement Manager

Key skills