Strategic leadership: Define, influence and deliver the multi-year roadmap for account management capabilities, including account servicing, card management, and credit line experiences.
Innovation & ideation: Source and shape high impact opportunities; establish clear problem statements and hypotheses; and test and learn plans aligned to enterprise strategies
Performance impact: Deliver measurable improvements within experiences that drive utilization and engagement.
Cross functional leadership: Independently influence and align senior stakeholders across multiple lines of businesses and facilitate complex decision making in ambiguous environments.
Program delivery: Lead end-to-end execution of initiatives and ensure initiatives meet delivery commitments while balancing speed, quality and risk.
Risk discipline & readiness: Drive accountability for initiatives, limit risk exposure, and adherence to policy requirements.
Business performance reviews: Assess strategy effectiveness using data and insights; recommend optimizations grounded in quantitative and qualitative findings

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proven experience leading enterprise scale account management or servicing strategies with demonstrated business impact
Exceptional strategic thinking, analytical rigor, and executive level communication skills
Strong track record delivering complex initiatives in highly matrixed, regulated environments
Experience of agile product development and partnering with Product/Tech
Successfully operating in a fast-paced environment with competing deadlines
Financial services experience, particularly in Business Credit Cards or Retail Banking strongly preferred
Experience with Risk & compliance: Adhere to enterprise risk and control standards; maintain evidence of control design/operationalization and partner through examinations, audits, and RCSA activities
Experience with Change readiness: Ensure end to end readiness (process, procedures, training, communications, monitoring) for each launch and establish post launch success criteria
Experience with matrix leadership responsibilities such as leading virtual and vendor engagements
Demonstrated ownership mindset with accountability for outcomes, not just deliverables

Account Management Strategy – Business Credit Card

Key skills