Key skills
AIGenerative AISalesforceCommunication
About this role
Role Overview
- Provide world-class support and guidance to customers
- Help customers unlock the value of Xero’s features
- Use proactive outreach and efficient problem-solving
- Collaborate with the Customer Experience team to deliver high-quality support
- Embrace new tools including Generative AI
- Use case management applications like Salesforce
Requirements
- Strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent)
- Clear and concise communication style
- Experience in a service-oriented environment
- Ability to build trust and maintain positive relationships
- Confident decision-making skills
- Comfortable using IT suites such as Google Workspace or Microsoft Office
- Ability to adapt to change and take accountability
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Collaborative team culture