Product Management, In-School Lending

Role Overview

• Serve as a senior Product Owner, providing day‑to‑day leadership for product delivery and representing the business throughout the development lifecycle.
• Own product decisions, balancing customer experience, business objectives, operational capabilities, and regulatory requirements.
• Define, document, and maintain product requirements, business rules, decision logic, and process flows.
• Partner with Technology to prioritize and manage the product backlog and re‑prioritize as needed to meet overall product and portfolio goals.
• Provide regular communication to stakeholders on product decisions, delivery progress, risks, and dependencies.
• Gather and incorporate feedback from operational, business, and technology partners to inform product enhancements and refinements.
• Lead the development and implementation of new or evolving product and delivery processes, including demand management, intake, sprint planning, and cross‑team coordination.
• Work across multiple business areas and IT teams to establish standard processes, documentation, and governance.
• Develop and deliver training, documentation, and standards to support consistent execution and adoption across teams.
• Actively participate in audits, regulatory reviews, and research activities impacting the product portfolio.
• Maintain awareness of upcoming regulatory, compliance, and partner requirements and assess impacts to the product roadmap.
• Coordinate with Compliance, Risk, Legal, Operations, and Technology to ensure product designs and changes meet internal and external requirements.
• Analyze product performance and funnel metrics to identify issues, opportunities, and areas for improvement.
• Conduct competitive and market analysis to inform product positioning and enhancement opportunities.
• Lead future‑state solutioning, including conceptual design and early‑stage requirements gathering for product enhancements.

Requirements

• Bachelor’s Degree
• Business, Information Technology or similar area of study.
• Experience in product management, product ownership or a related role.
• Experience with student lending or financial services compliance.
• Experience supporting audits and regulatory examinations (Nice to Have).
• Experience working with third‑party or bank partners (Nice to Have).
• Strong written and verbal communication skills, with experience presenting to senior stakeholders.
• Ability to manage multiple priorities and navigate ambiguity in a fast‑paced environment.
• Ability to deliver complex products within highly regulated industries, such as financial services.
• Knowledge of agile delivery methodologies and backlog management practices.
• Skill in cross-functional collaboration with Compliance, Risk, Legal, Operations, and Technology stakeholders.
• Ability to exercise sound judgment and make defensible product and delivery decisions within established governance and regulatory frameworks.
• Skill in designing and implementing scalable product and delivery processes across teams.

Benefits

• Paid time off that begins accruing on Day 1, plus My Day and paid company holidays.
• Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support.
• A 401(k) plan with employer match to support long‑term financial security.
• Company‑paid basic life insurance and short‑ and long‑term disability coverage.
• Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic‑condition support.
• Family planning resources.
• Pet insurance.
• Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform.