Key skills
SaaSSales
About this role
Role Overview
- Own the Marketplace platform end-to-end, including catalogue, pricing, availability, and operations
- Act as the single point of accountability for all marketplace-related issues and performance
- Drive platform reliability, accuracy, and business alignment
- Audit and eliminate duplicate, irrelevant, or non-serviceable product listings
- Define and enforce catalogue quality standards and governance frameworks
- Implement structured workflows for product onboarding and approvals
- Ensure ongoing catalogue hygiene and consistency at scale
- Ensure all product pricing is accurate, approved, and visible only where applicable
- Enforce strict controls to prevent incorrect or unauthorized pricing
- Align product availability with real-time inventory and fulfillment capabilities
- Eliminate listings that cannot be fulfilled or are out of stock
- Establish and standardize SOPs for product listing and onboarding, pricing updates and approvals, order validation and processing, and catalogue modifications
- Drive compliance across teams; eliminate ad-hoc or unstructured updates
- Introduce scalable, repeatable processes that improve efficiency and control
- Reduce and eliminate order cancellations caused by invalid or incorrect listings
- Ensure alignment with PO-based ordering and business rules
- Partner with Sales, Operations, and Finance to streamline order workflows
- Improve customer experience by ensuring only valid and actionable orders are processed
- Work closely with Engineering to drive platform fixes, enhancements, and automation
- Partner with Sales and Operations to validate workflows and enforce governance
- Collaborate with Finance to ensure compliance with payment and ordering policies
- Act as the bridge between business stakeholders and technical teams
- Define and track key performance metrics, including invalid orders and cancellation rates, catalogue accuracy and hygiene, product availability compliance
- Publish regular reports with insights, root cause analysis, and action plans
- Continuously identify improvement opportunities and drive execution
Requirements
- 5–10+ years of experience in Product Ownership, Marketplace, or E-commerce platforms
- Strong expertise in catalogue management and product governance
- Solid technical understanding (APIs, backend systems, workflows, SaaS platforms)
- Proven track record of fixing broken processes and implementing scalable structures
- Strong ownership mindset with a focus on outcomes, not coordination
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements