Motor Vehicle Direct Client Service Specialist I – Temporary

Role Overview

• Responsible for customer service and examiner work for the Department of Motor Vehicles.
• Conduct road and CDL written examinations.
• Process registrations, license renewals, new licenses, duplicates, non-driver identifications, and proper calculation and collection of fees.
• Work will take place within DMV offices.

Requirements

• Two (2) or more years of work experience in a customer or client service role such as retail, hospitality or government that included significant public contact and regular use of computer programs.
• Four (4) or more months of work experience in the Vermont Department of Motor Vehicles in licensing or registration meeting proficiency standards set by the Department.
• Serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate.
• Proficient in license or registration.
• Proficient in 2 or more of the job duties referenced on the matrix for a minimum of 4 months showing proficiency.