Mid-level Support Analyst – Backup, 3rd Shift

Role Overview

• Administer backup and data recovery environments, ensuring service continuity, protection of corporate information and compliance with agreed service levels (SLAs).
• Configure, deploy, operate and support corporate backup solutions based on Dell EMC technologies, including PowerProtect Data Manager (PPDM), Avamar, NetWorker and Data Domain.
• Execute and monitor backup, restore and recovery test routines, ensuring compliance with business-defined RPO and RTO.
• Perform analysis, troubleshooting and resolution of failures related to backup jobs, retention, performance and capacity.
• Carry out data restorations (files, databases, VMs and applications) according to requests and operational procedures.
• Monitor the data protection environment, identifying risks, alerts and opportunities for improvement.
• Support cloud environments, including Microsoft Azure and Oracle Cloud Infrastructure (OCI).
• Assist with capacity planning, retention policies and data lifecycle management.
• Participate in technology evolution projects, upgrades, migrations and implementation of new backup solutions.
• Document technical procedures, operational standards and lessons learned.
• Work collaboratively with infrastructure, systems, cloud, information security teams and vendors to ensure integration and adherence to best practices.
• Support audits, compliance requests and regulatory requirements related to data protection.
• Provide operational support, including participation in on-call rotations as required by the environment.

Requirements

• Proven professional experience in Information Technology, working with backup, infrastructure or data protection in corporate environments.
• Hands-on experience with Dell EMC data protection solutions (PPDM, Avamar, NetWorker and Data Domain).
• Experience with Windows and Linux environments.
• Experience with virtualized environments (e.g., VMware).
• Knowledge of backup solutions for Microsoft Azure and Oracle Cloud Infrastructure (OCI).
• Understanding of concepts such as RPO and RTO; data retention; full, incremental and archive backups.
• Strong analytical skills, organization and attention to critical environments.
• Good communication and teamwork skills.
• Knowledge of Huawei OceanProtect.
• Experience in mission-critical environments.
• Basic automation skills (Shell, PowerShell or similar).
• Basic knowledge of information security and ransomware protection.
• Technical certifications (Dell, Cloud, ITIL or related).
• Experience with ServiceNow.
• Bachelor’s degree completed or in progress in Information Technology, Computer Science, Information Systems, Engineering or related fields.

Tech Stack

• Azure
• Cloud
• Linux
• Oracle
• ServiceNow
• VMware

Benefits

• Choose the benefits that best suit you and your dependents through a digital platform offering multiple categories such as gym, meal and food vouchers, pharmacy assistance, health insurance, dental care and life insurance.
• Company mobile phone — a brand-new smartphone for you.
• Unlimited voice and data plan — including Vivo’s 5G network.
• Exclusive Vivo offers with special discounts on landline, broadband, TV and apps.
• Eligible to receive an annual bonus or profit-sharing (PPR).
• Plan your future with a private pension plan.
• If you have children, receive a subsidy to help with school, daycare or babysitter expenses.
• Work in an environment that respects your personality, dress style and individuality — be yourself. #ComeAsYouAre
• Work remotely up to 2 times per week. #Mobility
• Flexible working hours.
• Enjoy a day off to celebrate your birthday.
• Participate in one of the largest corporate volunteer programs to help make a difference.
• Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, certifications and online courses.
• Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
• Access a range of initiatives to improve your physical, emotional and social well-being through our #VivoWellBeing program.