Business Analyst/Change Management Analyst

Crew helps clients deliver change through IT project delivery and business process improvement. The Business Analyst/Change Management Analyst will provide support for change management initiatives, assist in gathering information for system enhancements, and help maintain process documentation and training materials.

Responsibilities:

• Provide day-to-day support for change management and process improvement initiatives across Business programs
• Assist in gathering information related to system enhancements, business process updates, and operational changes that need to be communicated to field teams
• Support the creation, maintenance, and continuous improvement of process documentation, including training materials, workflows, standard operating procedures (SOPs), and job aids
• Help prepare training assets such as presentation decks, user guides, quick-reference documents, and field readiness materials based on provided direction
• Format, organize, and maintain version control of documentation and training assets to ensure consistency and accuracy
• Participate in working sessions, stakeholder walkthroughs, and review meetings to capture requirements, feedback, and updates for documentation and training content
• Support change-related communications by drafting messaging, coordinating updates, and helping ensure timely communication to impacted teams
• Maintain centralized repositories for process documentation and training materials to ensure accessibility and ongoing accuracy
• Perform additional support activities related to documentation, training, and organizational change management as requested by project and change leadership

Requirements:

• Experience supporting change management, process improvement, training coordination, or business operations initiatives
• Strong documentation skills with the ability to create clear, organized, and user-friendly materials
• Excellent attention to detail, organization, and follow-through
• Strong written and verbal communication skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Comfortable working across cross-functional teams and incorporating stakeholder feedback
• Proficiency with Microsoft Office Suite, including PowerPoint, Word, Excel, and SharePoint
• Ability to work independently while taking direction from project and change leaders
• Previous experience supporting change management efforts in large enterprise environments
• Telecommunications experience preferred
• Familiarity with training development, process mapping, or operational readiness activities
• Exposure to project management tools such as Smartsheet, Jira, or Confluence