Client Relations Representative – Insurance Program Associate

Role Overview

• Act as a front-line resource for clients, assisting with coverage setup and guiding them through the binding process.
• Support day-to-day operations, providing organized and accurate client records, ensuring all information is communicated effectively across teams and help program implementation.
• Maintain accurate client records and ensure clients receive timely updates and information regarding their coverage.
• Proactively identify client needs and resolve issues efficiently, escalating more complex matters as needed while maintaining a high level of client confidence.
• Contribute to ongoing improvements in client experience by identifying trends, gaps, and opportunities within workflows.

Requirements

• Bachelor’s degree preferred (Business, Communications, Hospitality, Marketing, or related field)
• Experience in client-facing roles such as hospitality, customer experience, account coordination, or service industries preferred
• Strong communication skills with a professional and approachable demeanor
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook, Word) and open to learning new systems
• Willingness to obtain P&C license if not currently licensed (training/support provided).

Benefits

• Jencap is an Equal Opportunity Employer.
• Every colleague feels welcomed, valued, respected, and heard.