Senior Operations Project Consultant

Role Overview

• This job is responsible for consulting on large, complex projects for a Line of Business that may be regional or national in scope.
• Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates.
• Job expectations include working with senior management to evaluate current methods and develop strategies to implement changes and improvements brought about by the project.
• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
• Coordinates with the business to execute on defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
• Drives partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
• Performs risk management activities to minimize project risks.
• Creates and maintains comprehensive project documentation.
• Leverages business knowledge to identify opportunities for improvement and supports change execution.

Requirements

• MS Office Proficiency (Excel, Power Point, Word, PowerPoint), including ability to leverage PowerPoint for presentations.
• Demonstrated ability to make decisions, adapt to change and recommend creative solutions.
• Excellent written and verbal communication skills.
• Experience with leading and owning projects, project management or process improvement.
• Experience building relationships with partners to understand business and communication needs.
• Highly motivated, flexible and ability to work in fast paced environment.
• Strong analytical skills in solving issues; ability to think outside the box.

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits.
• Access to paid time off.
• Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.