Maintain accurate, clean data across Salesforce, pricing platforms, and internal tools
Assist with troubleshooting and minor updates to PHP-based internal web applications
Identify and resolve data inconsistencies; support internal automation initiatives.
Build and manage Excel-based reports and dashboards
Run basic SQL queries to support data extraction and analysis
Document processes and workflows to ensure repeatability and compliance
Design and execute structured prompts to support data analysis, reporting, and operational workflows
Build, configure, and maintain custom GPTs and AI-driven tools to support internal business functions
Develop and optimize AI-assisted workflows that streamline processes and reduce manual effort across systems
Identify and implement automation opportunities across Salesforce, reporting, and internal tools
Ensure accuracy, consistency, and reliability of AI-generated outputs within business operations
Partner with internal teams to understand data and system needs
Fulfill operational data requests in a timely, accurate manner
Participate in team meetings and project planning sessions
Engage in ongoing training for Salesforce, SQL, PHP, and internal tools
Shadow experienced team members and contribute to internal improvement projects
Explore paths into systems administration, business intelligence, or development

Bachelor’s degree in IT, Computer Science, Business, or a related field — or equivalent experience
0–2 years of professional experience in a technical, operations, or data-driven environment
Strong proficiency in Microsoft Excel (pivot tables, formulas, data validation, etc.)
Clear communication skills, organizational ability, and high attention to detail
Self-starter with a willingness to ask questions, learn quickly, and take initiative
Demonstrated integrity — consistently follows through on responsibilities and handles data and decisions with care.
Hands-on exposure to Salesforce, PHP, or SQL from coursework, internships, or projects (preferred)
Familiarity with CRM or ERP systems (preferred)
Interest in systems integration, automation, or business operations (preferred)

Technical Operations Associate

Key skills