Oversee Exams, Audits & Targeted Risk Assessments across the Consumer Client Experience & Business Transformation teams
Responsibilities include leading meetings with executive leaders to facilitate comprehensive process walkthroughs, managing and prioritizing initial and subsequent requests from Internal Audit and external Regulators, and drafting and finalizing clear, accurate, and well‑substantiated responses
Coordinate and influence across multiple roles, functions, and levels of the organization—from individual contributors to senior and executive leadership—to ensure timely completion of deliverables and adherence to due dates
Oversee the design and effectiveness of the risk and control environment to support Consumer Client Experience & Business Transformation and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

3+ years of experience of managing Audits & Exams
5+ years of experience in a Risk Mitigation position such as Business Controls or equivalent role
Ability to effectively manage multiple concurrent requests across audit and exam activities
Ability to systematically evaluate complex information to identify patterns, trends, and insights
Demonstrates precision and thoroughness in completing tasks and reviewing work
Applies objective analysis and evaluation to form sound judgments and decisions
Effectively identify issues and implement practical solutions to resolve them
Clearly and professionally conveys information in written form tailored to the audience
Makes timely and informed choices by assessing available data and potential outcomes
Generates creative ideas and approaches to improving processes or solving challenges
Organizes tasks and responsibilities based on urgency and importance to meet deadlines
Accurately captures, structures, and maintains data for easy access and reference
Gathers, analyzes, and interprets relevant information to support decision-making and strategy
Able to work in a team environment as well as independently.

This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Senior Operations Project Manager

Key skills