Design the initial service model for centralized executive support, including support ratios, role scopes, workflows, and escalation paths.
Build repeatable processes for scheduling, intake, coverage, meeting prep, department communications, travel, event support, and action tracking.
Define success measures for the function, including executive leverage, service quality, stakeholder satisfaction, responsiveness, and development outcomes.
Embed deeply in OpenLoop’s business by directly supporting the heads of People, Finance, and Legal with complex calendar management, meeting prioritization, travel coordination, prep materials, follow-through, and administrative problem solving.
Anticipate executive needs, reduce friction, and create leverage through strong judgment, discretion, and proactive execution.
Prepare and coordinate materials including agendas, briefing docs, slides, and cross-functional follow-up.
Hire, onboard, coach, and manage executive assistants as the team is built.
Create a strong bench model including internal high-potential talent as a development pathway, without compromising service quality.
Set expectations, establish quality standards, deliver feedback, and build readiness for more senior executive support assignments.

8+ years of experience in executive support, business operations, chief of staff, workplace operations, or similar roles with increasing scope.
Significant experience directly supporting senior leaders with complex, fast-moving priorities; startup and tech experience preferred.
Prior experience building or leading an executive support, office of the executive, admin, or operations function strongly preferred.
Proven people-management experience, including coaching for quality, judgment, and service orientation.
Strong systems thinker who can build scalable workflows, playbooks, and service models.
Excellent written communication and executive presence; able to prepare polished materials and handle sensitive information with discretion.
Demonstrated ability to navigate ambiguity, competing priorities, and senior stakeholder dynamics with calm judgment.
Strong bias for action, follow-through, and operational excellence.

Manager – Executive Operations

Key skills