Litigation Support Specialist

Role Overview

• Conduct high-volume outbound calls to clients and relevant parties to collect missing case information
• Communicate clearly and professionally, with particular sensitivity toward elderly English-speaking individuals
• Follow structured workflows, scripts, and outreach processes consistently across all assigned cases
• Accurately capture and log all collected information in the firm's case management systems
• Ensure timely completion of assigned case lists and daily outreach targets
• Maintain high levels of productivity, accuracy, and consistency throughout the workday
• Coordinate with supervisors and internal teams to flag delays, escalate complex cases, or surface missing documentation
• Adhere to KPIs and performance standards as defined by the Operations Manager and Supervisor

Requirements

• Excellent spoken English with high clarity — critical given the elderly client base
• Strong interpersonal communication skills, particularly with older individuals who may be hard of hearing
• Ability to handle high-volume outbound activity in a structured, consistent manner
• Strong process adherence and attention to detail
• Comfortable working in a KPI-driven, performance-managed environment
• Ability to work efficiently under time pressure while maintaining accuracy
• Prior experience in legal support, insurance, healthcare intake, or regulated contact center environments preferred
• Spanish fluency is a plus for Colombia-based candidates; not required

**Preferred tools & system **

• Case management or CRM platforms (e.g., FileVine, Salesforce, Clio, or similar)
• VoIP or dialers used in contact center environments (e.g., RingCentral, Aircall, Five9)
• Google Workspace or Microsoft Office for documentation and communication
• Task tracking tools (e.g., Asana, ClickUp, Monday.com)

Tech Stack

• VoIP

Benefits

• This is a 100% home-based position.
• We offer health insurance for contractors.
• Holiday Extra Pay.
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company