Develop the Technology Infrastructure & Operations strategy and cloud infrastructure roadmap.
Drive the execution and continuous improvement of the Technology Infrastructure & Operations strategy and cloud infrastructure roadmap.
Collaborate with enterprise risk/privacy leadership, business leadership and Technology Leadership team to operationalize technology security and risk management strategies.
Provide guidance and recommendations as to the pragmatic adoption of proven technologies within infrastructure and operations.
Establish and maintain Technology operating policies, procedures, governance processes, and performance metrics.
Manage, and control the Technology Infrastructure & Operations budget.
Provide leadership responsibility for the stability, availability, and performance of enterprise technology operations.
Establish and oversee measurement, reporting, and review of operational performance.
Lead Technology Support and End User Services, ensuring responsive, reliable support across the organization.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and progressive professional experience.
10+ years demonstrating experience in enterprise technology operations, infrastructure, or platform services within a mid-sized or complex organization.
5+ years demonstrated leadership experience leading enterprise-scale infrastructure and operations functions, including cloud infrastructure, core platforms, and end-user services.
3+ years leading leaders of teams.
Relevant professional certifications are considered an asset, particularly in areas such as: Cloud platforms (e.g., Azure, AWS, GCP), IT Service Management (e.g., ITIL or equivalent), Information Security or Risk (e.g., CISSP, CISM – operational focus), Project or delivery management (e.g., PMP, Prince2).
Experience operating in regulated or risk-sensitive environments, with exposure to privacy, security, and compliance requirements.
Proven accountability for service reliability, availability, and operational performance across multiple technology domains.
Experience leading enterprise incident management, including high-impact incidents affecting staff productivity, customer or constituent engagement, and revenue-generating activities.

Generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1.
Competitive health, medical, dental and vision benefits.
Life insurance.
Disability benefits.
Employee assistance program (EAP).
Defined contribution pension plan with employer matching.
Flexible hybrid working model.
Reimbursement for mobile phones and home office setup.
Opportunities for professional development.

Director, Enterprise Cloud Infrastructure – Operations

Key skills