Executive, Sales Operation

Role Overview

• Being the go-to person for accurate data, timely updates, and dependable execution.
• Working closely with managers and stakeholders to run projects smoothly, track progress, and close actions.
• Bringing clarity through documentation, SOPs, Project documents, Email, Programmes and clear communication.
• Managing multiple moving parts with attention to detail and calm ownership.
• Prepare periodic and ad-hoc sales and management reports with a high level of accuracy.
• Maintain, validate, and reconcile sales, incentive, and operational data across systems.
• Perform data checks to ensure consistency, correctness, and audit readiness.
• Create Reports from SAP, CRM, and different sources.
• Support calculation and validation of schemes, rebates, incentives, and employee achievements as per approved policies.
• Assist in the preparation and tracking of credit and debit notes in coordination with Sales and Finance teams.
• Flag discrepancies in processes, create SOPs where required, document and support timely resolution.
• Support and manage sales operations programs, including system rollouts, enhancements, and process changes.
• Perform data testing, UAT validation, and business checks for digital initiatives.
• Coordinate with IT and business teams to ensure smooth execution and adoption.
• Create and maintain SOPs, ROE documents, and operational playbooks.
• Develop case studies documenting business problems, solutions, and outcomes.
• Ensure documentation is updated, version-controlled, and communicated to stakeholders.
• Act as a key coordination point between Sales, Finance, IT, Procurement, and other stakeholders.
• Manage ad-hoc data and operational requests with clarity, accuracy, and ownership.
• Communicate status, risks, and dependencies proactively.
• Identify gaps and inefficiencies in processes and recommend improvements.
• Demonstrate a strong attention-to-detail and “figure-it-out” mindset while handling ambiguity.
• Support continuous improvement initiatives to enhance efficiency and accuracy.

Requirements

• Bachelor’s degree in commerce, IT, or Engineering.
• Strong proficiency in Microsoft Excel; exposure to SAP, SAP BW, BI tools, or digital platforms is an advantage.
• Strong analytical skills with high attention to detail.
• Proven ability to manage stakeholders and cross-functional dependencies.
• Structured thinking, ownership mindset, and clear communication skills.

Benefits

• Health insurance
• Professional development opportunities