Manager, Field Shuttle Operations

Role Overview

• The Manager, Field Shuttle Operations oversees shuttle logistics operations associated with the delivery of customer merchandise
• Ensures all deliveries are completed within an established time frame and meet customer expectations
• Travel daily to their assigned client retail location to ensure compliance with RLX standards
• Manage relationships with motor carriers and client representatives at the sites
• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location and their various components
• Ensures compliance with company, client, local, state, and federal policies and regulations
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned store location
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables

Requirements

• 1-2 years of last mile distribution, and/or supply chain operations experience
• Must be proficient in Microsoft Office suite, specifically Excel and Power BI
• Ability to learn new technology/software and processes quickly
• Ability to complete work in a timely, accurate, and thorough manner
• Excellent communication and relationship management skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary
• Must have a current and valid US driver's license

Benefits

• NLX provides final mile deliveries through dedicated and network models for various clients across the United States.
• This role requires the ability to work onsite at the specific customer location assigned.