Manage an existing portfolio of multinational client organisations with the goal of renewing and growing current contracts
Conduct regular client meetings and develop key account plans to strengthen client relationships and identify new business opportunities
Manage contract renewal processes as well as supporting proposals and client pitches for new business opportunities
Build internal relationships and leverage internal subject matter experts to support your portfolio of accounts
Actively collaborate across Mercer lines of business to solve clients' complex business challenges
Provide high levels of support and achieve strong customer satisfaction and feedback amongst your portfolio of accounts.

Minimum of 2 + years of experience in HR, agency recruitment, account management, sales or some combination of the above
Confident communicator and strong stakeholder management experience
Ability to negotiate and influence
Experience collaborating in team environments
Strong skills in presenting, written and verbal communication, client engagement and interpersonal skills
Client centric mindset.

Key Account Manager

Key skills