Design, implement, and optimize secure systems and networks across fast-moving client environments.
Serve as the top-tier escalation point across Azure, Intune, VMware, Nutanix, Citrix, and Active Directory.
Lead technical investigations and resolve escalated problems across LAN/WAN environments.
Provide expert-level support for firewalls, routing, switching, backup solutions, and hosted IP voice services.
Proactively improve system resilience, performance, and security—before a client has to ask.
Mentor and develop our Tier II engineers, raising the technical bar of the whole team.
Own the ticket lifecycle in Autotask and champion ITSM best practices.
Collaborate across the organization to set standards and keep us aligned with security policy.

Hands-on depth with Microsoft Active Directory, Azure, Intune, O365, and O365 migrations.
Strong virtualization background—VMware vSphere and Nutanix, including troubleshooting performance, HA, cluster config, and failover.
Solid networking fundamentals: DHCP, DNS, routing/switching, and firewall management.
Fluency in systems security, disaster recovery, enterprise backups, and system monitoring.
A bachelor’s in IT, Computer Science, or a related field, or equivalent experience to back up the work.
MCSA or equivalent professional certifications.
Experience with Citrix, Datto RMM, and PSA Autotask preferred.

Senior Systems Engineer

Key skills