Research the substance of complex appeal or retrospective review requests including pre-pay and post-payment review appeal requests
Provides thorough clinical review or benefit analysis to determine if the requested services meet medical necessity guidelines
Documents decisions within mandated timeframes and in compliance with applicable regulations or standards
Performs thorough research of the substance of service appeals by both member and provider based on clinical documentation, contractual requirements, governing agencies, policies and procedures, while adhering to confidentiality regulations regarding protected health information
Performs appeal and retrospective reviews demonstrating ability to define and determine precedence of pertinent issues in application of policies and procedures to clinical information and or application to benefit or policy provisions
Performs special projects including reviews of clinical information to identify quality of care issues

Associate's in a job-related field
Graduate of Accredited School of Nursing
2 years clinical experience plus 1 year utilization/medical review, quality assurance, or home health, OR, 3 years clinical
Working knowledge of word processing software
Ability to work independently, prioritize effectively, and make sound decisions
Working knowledge of managed care and various forms of health care delivery systems
Strong clinical experience to include home health, rehabilitation, and/or broad medical surgical experience
Knowledge of specific criteria/protocol sets and the use of the same
Good judgment skills
Demonstrated customer service, organizational, oral and written communication skills
Ability to persuade, negotiate, or influence others
Analytical or critical thinking skills
Ability to handle confidential or sensitive information with discretion
An active, unrestricted RN license from the United States and in the state of hire, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC)

RN Appeals Analyst

Key skills