Client Partner – X

Role Overview

• Lead a customer outreach process that will include phone calls, emails, and VC meetings with the intent of building and managing external customer relationships through the onboarding process.
• Work with existing customers to build brand awareness and increase their usage and advertising spend on the platform.
• Own the full sales cycle from identifying growth opportunities to closing increased commitments with small to mid-size businesses.
• Follow best practices for setting up campaigns, including recommended flight durations, budget allocations, and creative strategies, to ensure maximum client success.
• Use data to manage, review, and report on pipeline to manager each week, which includes a forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly sales and revenue targets.
• Conduct thorough needs analysis and present tailored advertising solutions to clients.
• Build and manage both internal MarketStar team and external client counterpart relationships.
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership.
• Provide exceptional customer service and support throughout the sales process.
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
• Adhere to advertising policies and guidelines and ensure compliance with internal and external regulations.
• Maintain accurate records of all sales activities and client interactions in the CRM system.
• Stay up-to-date with industry trends and competitor activities to identify new opportunities.

Requirements

• Proven track record in sales or account management, preferably in a B2B digital advertising or technology environment.
• Strong results orientation with a drive to achieve and exceed targets.
• Exceptional client relationship management skills.
• Excellent time management and project organizational skills, with the ability to prioritize tasks effectively.
• Strong written and verbal presentation skills.
• Able to analyze and interpret data to develop and implement strategic plans is preferred.
• Proficiency with using Microsoft Office and/or Google Suites.
• Basic understanding of technology and familiarity with sales tools and CRM systems.
• High level of motivation and a proactive approach to work.

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision