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2nd Line Network Engineer at Roc Technologies | JobVerse
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2nd Line Network Engineer
Roc Technologies
Website
LinkedIn
2nd Line Network Engineer
United Kingdom
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
DNS
Firewalls
ITSM
ServiceNow
Switching
VMware
Sales
About this role
Role Overview
Act as the final point of technical escalation for complex network and infrastructure issues
Maintain high levels of network availability through best practices, maintenance, and failover testing
Troubleshoot and resolve incidents, problems, and changes in line with ITIL standards
Provide clear and professional updates to customers via phone and email
Maintain accurate records in ITSM systems with detailed technical notes
Liaise with third-party vendors to manage and progress support cases
Collaborate with Service Delivery Managers and Team Leaders on continuous improvement initiatives
Ensure all work meets or exceeds agreed SLAs and KPIs
Build strong customer relationships and act as a trusted technical advisor
Support pre-sales and professional services teams with solution design and delivery
Mentor and support junior engineers within the team
Requirements
Strong technical expertise in: Juniper networking (including Mist wireless)
Switching technologies (Aruba or Cisco)
Routing and wireless networking
Firewalls (Fortinet, Cisco, Palo Alto, Checkpoint)
VLAN configuration and routing
Network Access Control (Cisco ISE / Aruba ClearPass)
DNS, DHCP, and certificate services
VMware ESX hosting
Experience with ITSM tools (e.g., ServiceNow)
3–5 years’ experience in a 3rd Line or senior infrastructure role
Background in a Managed Services environment
Strong troubleshooting and incident management skills
Cisco CCNP (or equivalent knowledge)
Desirable
Experience with Infoblox DDI solutions
Desirable
Familiarity with ISO 27001 or Cyber Essentials
Desirable
ITIL v4 Foundation certification
Desirable
Experience managing major incidents, problem, and change processes
Desirable
Security clearance (BPSS or SC)
Desirable
Tech Stack
DNS
Firewalls
ITSM
ServiceNow
Switching
VMware
Benefits
Support a 24/7 service model via on-call rota participation
Flexible to work onsite with customers when required
Participation in on-call rota for high-priority incidents
Professional conduct with colleagues, customers, and stakeholders at all times
Apply Now
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