Key skills
SwitchingVMwareFirewall
About this role
Role Overview
- Maintain high availability of customer networks through proactive monitoring, maintenance, and failover testing
- Act as the final point of technical escalation (Tier 3) within the MSOC
- Troubleshoot complex incidents, problems, and changes, keeping customers regularly updated
- Engage with third-party vendors to log and manage support cases
- Identify and recommend service and operational improvements
- Collaborate with Team Leaders and Service Delivery Managers on continual improvement initiatives
- Ensure all work meets or exceeds agreed Service Level Agreements (SLAs)
Requirements
- 3–5 years’ experience in a 3rd Line Infrastructure or similar role
- Strong technical expertise in networking, including: Juniper networking (LAN/Wireless) and Mist Switching technologies (Aruba or Cisco)
- Routing and wireless networking
- Network Access Control (Cisco ISE / Aruba ClearPass)
- VMware ESX hosting
- Firewall technologies (Fortinet, Cisco, Palo Alto, Check Point)
- VLAN configuration and routing
- Confidence working in live customer environments
- Cisco CCNP (or equivalent)
Tech Stack
- Switching
- VMware
Benefits
- Flexibility to work on customer sites when required
- Participate in 24/7 support during high-priority incidents
- Maintain professionalism, integrity, and strong working relationships
- Adapt quickly to changing priorities and business needs
- Undertake additional duties as requested by management