About this role
Role Overview
- Provide excellent customer service to internal employees across the business.
- Document and track software and hardware issues through our ticketing system.
- Coordinate with teammates and other teams to resolve issues efficiently.
- Perform root cause analysis and escalate to our Tier II team when needed.
- Translate technical issues into simple, clear explanations for non-technical users.
- Troubleshoot issues alongside clients to find the right resolution.
- Build trusted, professional relationships with the people you support.
- Contribute to a positive work environment for customers, coworkers, and supervisors alike.
Requirements
- At least 1 year of experience in a similar helpdesk or technical support role supporting internal proprietary software.
- Industry certifications preferred.
- Highschool diploma.
Benefits
- Medical, Dental, Vision Insurance.
- 401(k) company match program.
- Telehealth.
- Short-term and Long-term disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
- Employee Assistance Program.
- Mental, physical, financial wellness.
- Auto and Home Insurance discount.
- Paid Time Off and 7 paid Holidays.
- Paid Pregnancy, Parental, and Adoption Leave programs.
- Employee Discount Program.
- Training Programs.
- Internal growth opportunities in a fast-growing company.
- In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.