Fraud Platform Manager

Role Overview

• Own end-to-end product strategy and roadmap for the platform, translating enterprise fraud and business objectives into clearly defined use cases, prioritized delivery plans, and measurable success metrics.
• Define, maintain, and communicate the product roadmap, balancing near-term value delivery with long-term platform scalability, growth, and evolving business priorities.
• Lead use-case intake and definition, ensuring business problems are well-framed analytically, requirements are clearly documented, and expected outcomes and value are established prior to development.
• Establish and monitor product performance metrics and KPIs, using data and user feedback to inform roadmap adjustments, prioritization decisions, and continuous improvement.
• Drive stakeholder engagement and alignment by providing regular updates to leadership, facilitating engagement sessions, and communicating platform capabilities, enhancements, and upcoming changes.
• Support leadership and business reviews by preparing data-driven insights, materials, and narratives that clearly articulate platform performance, value delivered, and strategic progress.
• Partner with the AI Center of Excellence (AI CoE) on the development and evolution of entity-resolution capabilities, supporting design decisions, prioritization, testing, and integration into the BART platform and downstream fraud use cases.
• Oversee the enhancement of bad actor labeling through the continuous evaluation of enterprise signals and fraud attributes.
• Lead data integration across the BART platform by partnering with Technology, AI CoE, and business lines to onboard new data sources, validate data quality and completeness, manage dependencies, and ensure integrations align with fraud use cases, governance standards, and downstream analytical needs.
• Ensure ongoing compliance with governance and operating standards by completing required certifications and confirming adherence to documented policies, procedures, and control requirements.
• Monitor data processing jobs, logs, and control dashboards to ensure data integrity, completeness, and expected system performance.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically more than 10 years of applicable experience
• Considerable knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s) and applicable Federal and State laws and regulations
• Thorough knowledge of applicable credit products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Effective interpersonal and verbal and written communication skills
• Strong supervisory and management skills
• Ability to manage multiple tasks
• Well-developed knowledge of banking operations and human resources
• Applicable professional certifications

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law