Customer Onboarding & Support: Guide new customers through the onboarding process, helping them effectively implement and adopt ActiveState in their development environments.
Technical Acumen: Dig into customer issues by asking the right questions, gathering relevant technical details, and relaying findings clearly to our engineering and product teams.
Problem-Solving: Work with customers to understand their technical challenges and identify practical solutions that fit their workflows and toolchains.
Relationship Building: Develop and maintain strong, trust-based relationships with your customer contacts, becoming a reliable and responsive point of contact.
Integration Support: Assist customer development teams with integrating ActiveState into their existing CI/CD pipelines and tooling, escalating to senior teammates when needed.
Customer Advocacy: Capture and communicate customer feedback internally, ensuring the voice of the customer informs product improvements and priorities.
Continuous Improvement: Contribute to team processes and playbooks as you learn, helping improve how we onboard and support customers over time.
Technical Documentation: Help build and maintain knowledge base articles, how-to guides, and best practice documentation that empower customers to self-serve.

1–3 years of experience in a customer-facing role (customer success, technical support, account management, or similar).
Experience using AI tools in your day-to-day workflows.(Claude, OpenAI, Manus, Perplexity)
Experience using Salesforce and Jira
Genuine interest in technology and software development workflows — you don't need to be a developer, but you need to be comfortable in technical conversations.
Familiarity with CI/CD concepts and tools such as Jenkins, Azure DevOps, or GitHub Actions is a strong asset.
Basic exposure to cloud environments (AWS, Azure, or Google Cloud) and/or APIs and system integrations.
Exceptional written and verbal communication skills — you can explain things clearly to both technical and non-technical audiences.
Strong organizational habits and follow-through; you manage your own workload without dropping the ball.
A customer-first mindset and genuine enjoyment of helping people solve problems.

Competitive salary and bonus plan
Comprehensive benefits package and health/wellness credit program.
Unlimited PTO and work-from-anywhere programs.
Working for a stable and growing company that offers the environment and personal growth potential of a start-up as well as the stability of a successful business with established revenue.
The chance to collaborate with a smart, considerate, enthusiastic team of people.
The chance to work on a project that will change the work lives of developers around the world, including your own!

Junior Customer Success Manager

Key skills