Head of Technology Products

Role Overview

• Define and maintain the North American technology product strategy, ensuring full alignment to the Group-wide claims product strategy and ClaimPilot transformation roadmap.
• Ensure NA platform decisions support the Group’s commitment to ClaimPilot as the global unified claims platform, replacing legacy and siloed systems across business lines.
• Embed “build once, use many” product principles, ensuring reusable components and shared capabilities reflect the Group product architecture.
• Own multiyear NA product roadmaps covering platforms, tools, analytics, workflow, and client interfaces, ensuring alignment with Group product governance and prioritisation.
• Translate business and technology strategy into sequenced, outcome-based delivery increments for engineering teams.
• Oversee the lifecycle of technology products from discovery through adoption, scale, maturity, and retirement.
• Lead initiatives to consolidate legacy claims systems into the modern ClaimPilot platform.
• Support the displacement of third party claims systems and tools where Davies IP is available, consistent with Group platform strategy.
• Work with Group Product to ensure NA requirements inform global platform evolution and shared component enhancement.
• Operate within Group product governance, OKR frameworks, and decision making structures to ensure transparency, control, and prioritised value delivery.
• Provide visibility of NA roadmap progress, migration performance, capability adoption, delivery velocity, and risk.
• Ensure compliance with Group architecture, cyber, security, and AI governance standards for all NA product initiatives.
• Partner with business unit leaders, operations, engineering, data, and architecture teams to translate NA business needs into coherent product strategies and delivery priorities.
• Represent North America in Group product forums, contributing market-specific insights, user needs, and value cases into the global roadmap.
• Communicate product strategy, roadmap progress, and migration outcomes across executive and operational leadership.
• Drive adoption of ClaimPilot and associated shared services across NA internal teams and clients.
• Define and track key product usage, migration, operational efficiency, and experience metrics to evidence value delivered.
• Partner with business to realise benefits related to reduced duplication, cost savings, improved claim cycle times, and enhanced client outcomes.

Requirements

• Senior product leadership experience across operational technology systems
• Proven experience in insurance, TPA, or adjacent financial services environments
• Demonstrated ability to define strategy and deliver modernization across complex technology landscapes
• Expertise in platform consolidation, product lifecycle management, discovery practices, outcome‑based roadmaps, and agile delivery
• Strong stakeholder management and executive communication skills
• Strategic, outcome‑driven mindset
• Ability to navigate complex organizational structures and federated environments
• Strong collaboration with product, engineering and operational leaders
• Data‑driven decision‑making and value‑oriented thinking
• Ability to clearly communicate technical concepts to non‑technical stakeholders

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage
• Paid sick leave, paid family and parental leave, and other mandated benefits as required by law