Own first-line triage for partner integration issues across Ramps, Commerce, Swaps, and Iron
diagnosing API errors, signature failures, webhook issues, and widget bugs, and coordinating resolution with Engineering and Payments Ops.
Support each partner’s technical integration from sandbox testing through launch and into production
translating requirements into integration plans covering API, SDK, webhook, and widget paths.
Conduct pre-go-live reviews to verify acceptance criteria compliance, disclaimer implementation, and integration quality ahead of partner launches.
Investigate volume anomalies flagged by Payment Ops
trace root causes across integration changes, traffic shifts, and configuration issues.
Support technical discovery and demo calls for both engineering and business audiences alongside senior SEs and the Partnerships team.
Write integration runbooks, partner-specific guides, and FAQ documentation to reduce repeated inbound support and help partners self-serve.
Relay partner technical feedback into structured themes for Product and Engineering roadmap input, and participate in infra change communications to partners.
Manage partner API keys, sandbox accounts, and test environments; contribute to internal tooling and developer documentation improvements.

4-5 years in Solutions Engineering, Integration Engineering, Developer Relations, Technical Account Management, or a similar technical partner-facing role.
Solid understanding of REST APIs, webhooks, and SDK integration patterns
comfortable with Postman and cURL, able to read and debug API responses independently.
Basic scripting ability in Python, JavaScript, or similar
for building demos, automating tests, or contributing to internal tooling.
Familiarity with AI coding tools like Claude Code, Cursor or Codex.
Some exposure to payments infrastructure: fiat rails, crypto on/off-ramps, settlement flows, or similar
FinTech or crypto context preferred.
Strong written and verbal communication skills
able to translate technical issues clearly to both engineering partners and non-technical business stakeholders.
Highly organized with the ability to manage several integration projects simultaneously without dropping the ball.
Based in Europe with the right to work in your country of residence (no visa sponsorship available).

💰Competitive salary package
🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
🚀 Moonshot award. We honor exceptional impact
10 employees twice a year, each earning a $250,000 equity grant.
🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
🩺 Private Healthcare benefits: To protect you and your loved ones
🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
📚 Annual training budget: We support your training journey every step of the way
🪑 Home office setup allowance: Create the home office of your dreams
👛 Remote working allowance: Those working fully remotely get a little extra for utilities
💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
🚀 Working in a disruptive and fast-growing company where excellence is rewarded

Solutions Engineer

Key skills