Solutions Engineer, Pro Products

ServiceTitan is a company focused on delivering software solutions to enhance business processes. They are seeking a Pro Products Solutions Engineer to partner with the Sales team, providing product demonstrations and supporting customer adoption of new features.

Responsibilities:

• Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
• Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demos
• Respond to functional and technical elements of RFIs/RFPs
• Collaborate with cross-functional teams to share consumer insights
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Requirements:

• 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering
• Proven track record of success within or assisting the Sales organization at previous company
• Natural ability to think and act proactively to address roadblocks and issues
• Strong communication skills to work effectively with a group of people
• A desire to constantly learn and apply these learnings in your day-to-day
• Background in the Trades and/or Marketing a plus