Onboarding Coordinator

Role Overview

• Support the mission and philosophy of the JVS and the Refugee Services team
• Establish positive working relationships with all members of the Refugee Services team and others at JVS.
• Work collaboratively with and encourage collaboration between team members to ensure performance goals for departments are met
• Attend and actively participate in staff meetings and team-based projects
• Direct and navigate callers on how to obtain information for complete forms on JVS and/or MassHire websites.
• Assist with data entry and integration within database systems for JVS, funders and employers
• Manage program applications, candidate lists and organize calls to screen for eligibility and interest
• Coordinate and complete screening and intake for program applicants by phone, text, email, video conference and/or in person
• Facilitate client pre and post language assessments
• Meet with clients to complete employment plans and draft resumes and cover letters
• Assist with data entry for E2E in Excel and Salesforce
• Assist with E2E reporting – both qualitative and quantitative
• Understand when clients are eligible for enrollment in other JVS programs and communicate with the Client Services team.
• Support recruitment efforts for E2E
• Monitor voicemail and email inquiries and respond to inquiries
• Work collaboratively with team members to ensure performance goals are met
• Attend and actively participate in staff meetings and team-based projects
• Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services.
• Provide Welcome Center coverage and support as needed

Requirements

• 1-3 years of office support and outreach work strongly preferred
• 1-3 years of experience working with individuals with barriers to employment or related experience
• Excellent typing and Microsoft Office Suite / Microsoft 365, high proficiency in Word and Excel required
• Experience and skill in database programs (i.e. Salesforce)
• Interpersonal, communication and organizational skills
• Ability to work as part of a team
• Demonstrated ability to work independently
• Speakers of multiple languages strongly encouraged to apply
• Highly sought: Haitian Creole speakers
• Nice to have: Spanish, Arabic, or French speakers