Director of National Program Implementation

Role Overview

• Drive regional consultation and implementation of national strategies related to member experience and site partnerships
• Ensure consistent, high-quality execution of AmeriCorps programming across regions
• Lead the design and implementation of member engagement, training, development, retention, and recognition strategies aligned with national standards
• Build systems and infrastructure to advance member career pathways, including career exploration opportunities, professional skill-building (resume, interview, certification), and sector-based experiences
• Collect and respond to member feedback to continuously improve experiences and outcomes
• Track and analyze member and alumni career data, connecting success stories and workforce pathways to funding and revenue opportunities
• Serve as a primary resource and coach for regional teams implementing member experience and site partnership strategies
• Lead execution of site engagement processes including onboarding, training, agreements, monitoring, and compliance
• Provide tools, coaching, and best practices to regional staff to strengthen site relationships and resolve partnership challenges while ensuring fidelity to national standards
• Use data to identify trends, challenges, and opportunities, and collaborate with national leadership to refine strategies
• Report on member experience, site partnership outcomes, and career development progress to senior leadership
• Supervise staff and project leads, providing clear direction, coaching, and accountability to achieve strategic and performance goals.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of progressively responsible experience in program management, education, workforce development, or nonprofit leadership
• 3+ years supervising staff or leading project teams
• Demonstrated experience designing and implementing training, development, or engagement strategies
• Experience building and maintaining community or site partnerships.

Benefits

• Medical
• HSA
• Dental
• Vision
• FSA
• Life
• Disability
• PTO
• 401(k)